Refund Policy

Scope

This Policy applies to services purchased directly through the official Ovobrowser website, desktop client, or an authorized sales channel. Services purchased through a third-party platform generally follow that platform's payment and refund process unless law or a separate written agreement provides otherwise.

Free services

Current free features have no usage charge and therefore no refundable payment. Profile quotas, team benefits, promotional grants, and feature boundaries are shown at registration, in the product, and on the website.

Free services, gifted quotas, invitation rewards, coupons, and other benefits for which no consideration was paid cannot be exchanged for cash, transferred, or refunded.

Paid benefits and custom services

If sponsorship benefits, private deployment, technical support, custom development, or another paid offering becomes available, the price, term, deliverables, and special refund conditions will be shown before purchase. A specific order, quotation, or contract controls if it differs from this Policy.

Before paying, confirm features, system requirements, delivery milestones, team size, service term, and business suitability. Use free features or contact support first if you need to evaluate the service.

Digital delivery and non-refundable items

To the extent permitted by law, the following delivered or consumed digital services are generally not eligible for no-reason refunds:

• Digital benefits that have been instantly opened, activated, or bound to an account;
• Private deployment, migration, configuration, training, or technical work that has begun;
• Custom development delivered, accepted, or completed against a milestone;
• Services restricted because of Terms violations, abuse, or third-party platform action;
• Incompatibility caused by user equipment, networks, proxies, extensions, or external platform changes;
• Promotional gifts, discounts, invitation rewards, and unpaid portions of an order.

When a refund may be available

You may submit a request where law requires a refund, a duplicate or incorrect charge occurred, we cannot provide a paid but undelivered service, or a confirmed material defect cannot be fixed within a reasonable time.

If part of the service has been delivered, we may deduct completed work, used time, irreversible third-party costs, and amounts allowed by the contract. A refund does not itself constitute an admission of liability.

Request process and information

Submit requests through website support with the account email, order number, payment date, purchased item, reason, and necessary error details. Do not send full card numbers, payment passwords, or verification codes.

Contact us promptly after discovering an issue. We will investigate after receiving complete information and provide a decision within a reasonable period. Missing details may delay the review.

Refund method and timing

Approved refunds are generally returned to the original payment method. If that method is unavailable, we will agree on an alternative that meets legal and risk-control requirements. Payment providers, banks, holidays, and cross-border settlement may affect timing.

Except where law requires otherwise or the charge resulted from our error, processor fees, exchange-rate differences, taxes, and other third-party costs may be non-refundable. Paid benefits may end immediately or at the agreed time once a refund is completed.

Policy changes and contact

We may update this Policy as service models, payment channels, or laws change. Revised terms apply to purchases after their effective date; confirmed orders remain subject to the terms at purchase or a separate agreement.

For questions about an order, charge, or refund result, contact us through website support. We will review the order record, actual delivery, and applicable law.